In part I we told you about who your contract is with when you buy goods online. Now let us talk about your rights as a person buying goods online incase something (anything) does go wrong.
Here are must-know consumer rights if your delivery has not gone to plan:
1. If your order is late, missing or has turned up damaged we recommend that you complain to the retailer - even if you think it’s down to a poor service from the courier, because your contract is with the retailer.
2. If you paid extra for special delivery and your order arrived later than agreed you can claim back the extra delivery cost as the service was not delivered.
3. Be aware if you give permission for your delivery to be left in a specified safe place or received by a nominated neighbour and something goes wrong, you will still be considered to have received the delivery. Think very carefully about those options when you’re making a purchase.
4. If your order arrives damaged or faulty, you have a right to refuse it and get a refund, repair or replacement. Understand your next steps if your goods arrive damaged in the post.
5. Your delivery must be made without undue delay and within 30 days from the point of purchase unless you and the retailer agree otherwise.
Remember, those small words called “terms and Conditions’ are the terms of your contract so do not forget to read them. They may be the reason you cannot win your claim if they are against you.
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